In-home daily living
Help with the parts of the day that take the most effort — getting up and settled, meals, medication prompts and keeping the week organised.
Bairnsdale & East Gippsland, Victoria
Everyday disability support, delivered the way you want your day to run.
We provide in-home, personal care and community support for people living with disability across the East Gippsland region.
Enquiries from participants, family members, carers and support coordinators are all welcome.
Support built around one person at a time.
- Registered entityPty Ltd, Australia
- ABN98 701 324 978
- Based inVIC 3875
What matters to us
Support that fits a real week, not a template roster
Regional support only works when it is dependable, familiar and easy to talk about. Those three things shape how we work.
Local to the region
We work across Bairnsdale and the surrounding East Gippsland towns, so travel time and distance are planned in rather than treated as a surprise.
Familiar faces
We match support workers to a person's routine, communication style and preferences, and keep that pairing steady wherever rostering allows.
Plain-language contact
Plans, changes and rosters are explained without jargon, and we write things down so families and coordinators are never guessing.
Services
Practical support at home and out in the community
Hours can be arranged as a regular weekly pattern or as occasional cover, depending on what the household needs.
Personal care
Respectful assistance with showering, dressing, grooming and mobility, following the routine and boundaries a person has set.
Community participation
Support to get to the things that make a week worth having: groups, sport, the shops, the foreshore, classes and catching up with people.
Respite for carers
Planned or short-notice cover so a family carer can work, rest or travel, with handover notes so nothing about the routine gets lost.
How it starts
Four steps from first email to a settled roster
Nothing is locked in before we have talked it through. Each step is short, and you can stop at any of them.
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First conversation
Tell us who the support is for, what the days currently look like and what is not working.
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Planning together
We agree the tasks, hours, boundaries and goals with the participant and anyone they want in the room.
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Matching a worker
Preferences on gender, language, interests and location are taken seriously — a good match is most of the outcome.
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Review and adjust
Routines change. We check in, write down what has shifted and change the roster to match.
About us
An East Gippsland provider, registered in Victoria
Empowering Hearts Support Services Pty Ltd is an Australian proprietary limited company based in Victoria, working with people living with disability and with the families and coordinators around them.
Support in a regional area asks for a particular kind of organisation: one that plans around distance, keeps the same small team involved, and is straightforward to reach when a shift needs to change.
What we hold ourselves to
- Decisions belong to the participant — we support choices, we do not make them.
- Dignity and privacy come before convenience, in every task.
- Clear notes and clear invoices, so nothing has to be chased.
- If we are not the right fit, we say so early.
Feedback and complaints go straight to [email protected] and are answered by the company, not a queue.
Registered name
Empowering Hearts Support Services Pty Ltd
ABN
98 701 324 978
ACN
701 324 978
Location
VIC 3875, Australia
Enquiries
Tell us what a good week would look like
Email us with the town, the kind of support you are after and when you would like it to start. We will reply with what we can cover.